As Grid-based computing develops as a regular mechanism for research, many issues arise in the context of supporting the
 developers, users and their applications.  This document provides information to Grid infrastructure developers and 
operators about the requirements of the user services staff providing support, to be effective in their role.  Those 
considering developing and using grid-based applications for their research will have a strongly negative reaction if 
they have a poor experience when they need support in their endeavors.  Here we outline a number of grid services, tools
 and capabilities that grid applications and grid user support staff require if they are to be responsive to those needs
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